FAQ's
About Our PACKS
Our bundles consist of extremely high quality samples, presets, project files, racks, + more. We include everything an artist needs to keep up with industry professionals and perfect their craft.
Our packs are more focused on genre, rather than artist packs, but we still get the best artists in the industry to create our sample packs.
Absolutely! All samples in our packs are 100% royalty free, and you can use anything in your own productions.
You can contact us about anything at info@shadowsamples.com
We are also extremely responsive on our socials, so you're welcome to dm us on Instagram.
Digital Products – No Returns or Refunds
All sales of digital products are final. Once a purchase has been completed and the product has been downloaded or accessed, we do not offer refunds, exchanges, or cancellations.
Technical Issues
If you experience technical difficulties with your download, please contact us at jay@shadowsamples.com, and we will make every effort to resolve the issue. However, if the files are functional and support has been provided, refunds will not be granted.
EU 14-Day Cooling Off Period Exception
Under EU consumer laws, digital products that have been downloaded or accessed are not eligible for the 14-day right of withdrawal. By purchasing our products, you agree to waive this right upon downloading.
Fraud Prevention
We strictly monitor refund requests for fraudulent activity. Any attempts to abuse our policy, including unauthorized chargebacks, may result in account bans and loss of future purchasing privileges.
For any concerns, please contact jay@shadowsamples.com.